Return Policy

RETURNS AND EXCHANGES

What is your return policy?

We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 30 days from the date you received your order, and you will be charged a 15% re-stocking fee. Shipping fees are not refundable.

Note that items must be returned unused, in the original condition and packaging. Customer pays return shipping.

What is your policy on pre-order items?

If you pre-order an item, we can accept cancellations of the pre-ordered item(s) up to fifteen (15) business days after the order.  No cancellations will be accepted after 15 days of your order.

How do I return or exchange an item?

We accept returns or exchanges within 30 days from the date you received your order.  Please contact customer service at customersupport@shop-yugioh.com with your name, order number and reason for returning the item(s).

Customer service will respond via email within 2 – 3 business days with instructions on how to return or exchange.

Who pays for shipping on items for return?

You will be responsible for paying the shipping costs for returning your item. Original shipping costs are non-refundable.  

Who pays for shipping on items for exchange?

You will be responsible for paying the shipping costs for returning your item. We will send the new item out to you at no extra cost.

What if an item is damaged or defective?

If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to customersupport@shop-yugioh.com.  Please include your name, email and order # in your correspondence.  We will review the photo and respond with further instructions.

What if I’ve received the item as a gift and I want to return or exchange?

Please contact customer service at customersupport@shop-yugioh.com for returns/exchanges of gifts. Customer service will respond via email within 2 – 3 business days with instructions.

How long until I receive my refund?

Please allow 7 - 10 business days for your return to be processed by our warehouse.  The amount of time for the refund to reflect back on your account will depend on your financial institution.  Please contact your bank, credit card company or other financial service provider for questions about timing of returned funds.

 

Ship returns

1501 Adams St.

212-924-2322