FREQUENTLY ASKED QUESTIONS
Can I return Yu-Gi-Oh branded items that were bought in partner retail stores?
Unfortunately, no. Yu-Gi-Oh branded items bought in partner retail stores and not purchased on www.shop.yu-gi-oh.com are not eligible for return/exchange through our website. Please work with the partner retail stores to see what their return or exchange policy is. Sorry for any inconvenience.
The customer support team for www.shop.yu-gi-oh.com can only offer support for products sold through our website.
How can I contact the Yu-Gi-Oh Store?
Hours: Monday through Friday, 9 am to 5 pm EST
We typically respond to emails within 1 – 3 business days of receipt.
ORDERS AND SHIPPING
How long will it take to receive my order?
Orders typically take 7 – 10 business days to ship, depending on the order. Many Yu-Gi-Oh orders are custom made and printed on-demand. Delivery time varies based on your location and size of your order.
How do I track my order?
You will receive a confirmation email when we receive your order. If you do not receive the confirmation message within a short time of placing your order, please check your Spam or Junk folder just in case the confirmation email got delivered there instead of your inbox. If so, make sure you mark the confirmation as Not Spam, which should allow future messages to get through to you. Once your order has shipped, you will receive a confirmation email with your tracking information.
Do you ship products Internationally?
We currently only ship to the United States and Canada.
Is your apparel sized for men or women?
All our apparel is unisex except our tank tops. Our tank tops are standard women's cut.